Common skin concerns

Everyone’s skin journey is different, and while some may see an improvement in their skin very quickly, it can take up to 8 - 12 weeks for most people to see truly meaningful results. 

You should continue to see the positive effects of your treatment on an ongoing basis, and begin to see a visible reduction in your fine lines and wrinkles after around 12 - 16 weeks of treatment.

If you need any advice or support during your treatment, our Support Team are here to answer any questions you might have. Please email us at 

Our skin treatments can take time to work, so patience (we know, it’s hard!) and consistency are key to achieving the best results. Initially, your skin will go through an adjustment stage where it gets used to your treatment. Here, it might feel dryer than normal. Once this stage has passed, usually after a few weeks, you should start to see a visible improvement in your skin's texture and firmness.

To improve any irritation, there are a few things you can do.

- Make sure you're using a great, simple and supportive skincare routine alongside our product. This includes a gentle cleanser (one that doesn't leave your skin dry and tight, it should be hydrating with little or no exfoliating ingredients), and SPF.

- Remember that anything additional such as exfoliant toners, acids or treatments with other actives increases your chances of suffering side effects when you initially start. They can be introduced slowly once your skin has adapted to your treatment.

The most important thing is that you're prepared and know what to expect – and know how to help your skin get through the initial steps. Stick to your routine, stay patient (we know, it’s hard!) and remember how good you’ll feel once your hard work has paid off. Listen to your skin. If you've buffered and the next evening you still find your skin feels irritated and angry then skip your daily dose that night.


Your order should arrive within two working days of you completing your purchase. However, due to COVID-19, Royal Mail is experiencing delays so it may take around 4-5 working days to arrive.

At the moment we only deliver to addresses within the UK. This includes Northern Ireland, the Scottish Highlands and the Isle of Wight.

Your order should arrive within two working days of you completing your purchase. If your order is still isn’t with you by then, get in touch with our Support Team at

Yep, we're totally vegan and cruelty-free. Our manufacturing process, our base cream and the ingredients in your personalised solution are all vegan and cruelty-free.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via email at We can give you the inside info.

If your order is shipping to an incorrect address, please email within two hours after completing your purchase.

We're sorry you didn't love your Azio Beauty product. Please reach out to with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

All returns must be processed within 14 days of receiving the order.

To place a return, or if you are having trouble making a return within the 14 day timeframe, please reach out to

Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Gift cards are final sale.

Credit card refunds usually take 5-10 business days to appear on your statement.

If you received a product different from the one that you ordered, sorry about that! Please contact us at and we’ll be sure to get you the right product you ordered!

Clearpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in 4 automatic instalments made every 2 weeks without any interest.

Just shop on and check out as normal. At checkout, choose the Clearpay payment method.

You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard).

If you’ve used Clearpay before, just log in to your Clearpay account.

Then complete your order – easy!

Please note, all items in your shopping bag must be eligible for Clearpay and the shopping value must be under £800.